US auto-parts retailer · Shopify · AI solutions
64% of support chats now resolved by AI
An AI support agent connected to Shopify, carrier tracking and Gorgias that answers order, fitment and returns questions — and hands the rest to the team with full context.
64% chats resolved by AI24/7 answersLive in 4 weeks
The challenge
Same questions, all day long
Most tickets were “where is my order?”, “will this fit my car?” and “how do I return this?”. The team spent hours copying tracking numbers and fitment data between Shopify, the carrier and the helpdesk — and customers waited.
What we built
An agent that does the work
An AI agent on website chat and email that looks up real orders and tracking, checks fitment against the catalog, starts returns, and hands off to Gorgias with the whole conversation when a person is needed.
Shopify Admin APIGorgiasCarrier APIsOpenAINode.jsAWSVector search
Architecture
How it connects
Customer chat & email
Custom AI agent
Shopify orders
Carrier tracking
Gorgias helpdesk
Fitment catalog
Results
What changed in 90 days
64%of chats resolved without a person
24/7instant answers, including weekends
4 weeksfrom kick-off to live pilot
[Client quote about the AI support agent and its results.]